AI tool · Chat reply suggestions
Reply 2x faster, in your voice
Hit one button and our AI drafts a reply for you, grounded in your own Knowledge Base. Click "Use" to insert it into your reply box — edit before sending, or just hit send.
Powered by Nura AI Assistant
How it works
1
You're mid-conversation
Visitor asks a question. Click "✨ AI suggest reply" under the chat thread.
2
AI consults the KB
We find the 3 most relevant articles using full-text search and feed them to the AI with the conversation context.
3
Suggestion appears
A draft reply, 1-4 sentences, with citations to the KB articles used.
4
You decide
Click "Use" to insert it in the reply box. Edit, polish, send. Or just send as-is.
When to use it
- New agents who don't yet know your KB by heart
- Repetitive questions where the answer is "see this article"
- Multilingual support — pair with the language detection feature
- Out-of-hours coverage when only one agent is online
Limitations & honesty
- • Quality depends on the depth and clarity of your KB
- • Internal articles count too — the AI sees them when suggesting
- • AI suggestions are always reviewable; nothing sends without your click
- • Cited article IDs are shown so you can verify the source
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