Compare · Intercom
Nura24 vs Intercom
Everything Intercom charges $700+/month for. For $19. No per-seat tax. No per-AI-resolution fees.
For reference: Intercom — Essential $39 · Advanced $99 · Expert $139 per seat/month + Fin AI at $0.99 per resolution
Side by side
| Nura24 | Intercom | |
|---|---|---|
| Per-seat pricing | None. Flat $19/month per workspace, unlimited agents. | $39–$139 per seat, every month, every agent. |
| AI resolution fees | $0.009 per AI call (1,000 credits for $9). Never expire. | $0.99 per AI resolution. Adds up fast — and resets every billing cycle. |
| Free tier | Yes — unlimited agents, all 4 modules, 90-day chat history. | 14-day trial only. No free plan. |
| Annual contract required | Monthly. Cancel anytime, no penalty. | Annual commitment for the best price. |
| Custom domain | Included in Pro ($19/mo). | Only on Advanced ($99/seat) and above. |
| Knowledge base | Included free. Multi-language, AI search, sitemap, the lot. | Included, but locked behind paid tiers. |
| White-label / branding removal | Included in Pro. | Only on Expert ($139/seat) — and even then, limited. |
| AI features in free tier | None (AI costs us money, so it's a cheap paid add-on). | None (AI is a separate subscription product entirely). |
| Setup time | Sign up, paste the widget snippet, done. ~5 minutes. | Onboarding call, account manager, contract. |
| 10-agent team annual cost | $228/year | $11,880/year (Advanced) — 52× more |
Why teams switch to Nura24
We don't punish growth
Hire a 5th agent, a 10th, a 50th — your bill stays exactly the same. Most help desks 10× their price as you grow. We refuse to.
AI as a transparent commodity, not a luxury upcharge
Intercom charges $0.99 per resolution because they can. Our AI runs on commodity models we pass through near-cost: 1,000 calls for $9. The same conversation costs ~1/100th.
No annual lock-in
Cancel anytime. Most months the Pro plan is $19. The month you don't need it: $0. Try doing that with Intercom's annual contract.
Multi-workspace included
Running support for multiple brands? Each workspace is fully isolated — own subdomain, own team, own billing — and Free workspaces stay free forever. Intercom charges you per workspace, per seat, per everything.