Features · Module · Knowledge Base
A help center that answers questions before they're asked
Publish a public, SEO-friendly help center on your subdomain or custom domain. Visitors search, vote, and leave feedback. The KB also powers AI suggestions in chat and ticket replies.
What you get
Rich-text editor
Write articles with a clean WYSIWYG editor — headings, lists, links, code blocks. Output is XSS-sanitized server-side.
Hierarchical categories
Organize articles into categories and subcategories. Slug-based URLs are SEO-friendly out of the box.
Instant search
Full-text search across titles and bodies, results as you type.
Article feedback
"Was this helpful?" Yes/No widget per article. IP-deduped voting feeds your gap analysis.
Tags & featured articles
Tag articles and mark them as featured to surface on the help center homepage.
AI training source
The KB is the source-of-truth for AI chat & ticket reply suggestions. Update one article, improve every conversation.
Internal articles
Mark an article as Internal to keep it visible only to agents — useful for procedures, scripts, and pricing.
SEO-friendly
Per-article meta description, clean URLs, breadcrumbs, related-article suggestions, and Open Graph tags.
How we compare
Built for modern teams. Priced like it.
| Nura24 | Most competitors | |
|---|---|---|
| Rich text editor with safe HTML output | Included | Often markdown-only |
| AI suggestions trained on YOUR articles | Included | Manual templates |
| Built-in feedback widget | Included | External tool needed |
| Public + internal article visibility | Included | Separate apps |
| Multi-language ready | Included | Paid add-on |