Features · Module · Support Tickets
A ticketing system your team will actually enjoy
Open tickets from email, contact form, live chat, or manual entry. Track everything from a unified inbox with SLAs, automation rules, and a clean customer portal — no passwords required.
What you get
Unified inbox
All tickets in one filterable view: open, pending, in-progress, resolved, closed. Filter by assignee, priority, category, source, date range.
Multiple sources
Tickets can come from email (Mailgun/Postmark), the contact form, live chat conversion, manual creation, or your own API.
Magic-link customer portal
Customers see and reply to their tickets at /tickets — no password to remember, just an emailed sign-in link.
AI auto-categorization
New tickets get a suggested category, priority, and a draft reply from the KB — your agents send with one click.
Internal notes & @mentions
Comment internally on a ticket without the customer seeing. Tag a teammate to ping them.
SLA timers
Define response targets per priority. Color-coded countdown shows time remaining. Breach reports per agent.
Automation rules
IF subject contains "urgent" THEN set high priority and assign to senior agent. No-code rule builder.
Auto-generated references
Every ticket gets a TK-##### code. Customers and your team reference it everywhere — email, chat, portal.
How we compare
Built for modern teams. Priced like it.
| Nura24 | Most competitors | |
|---|---|---|
| Magic-link auth (no passwords) | Included | Mandatory account |
| AI draft reply from your KB | Included | Manual templates |
| Email-in + contact form + chat → ticket | Included | Email only |
| Visual automation rule builder | Included | Hard-coded triggers |
| Real-time customer portal | Included | Email-only reply loop |