AI tool · Language detection & translation
Speak every customer's language
When a visitor writes in French, your agent can reply in English and one click translates it into French before sending. No more "let me get someone who speaks…" — just instant native-language support.
Powered by Nura AI Assistant
How it works
1
Visitor writes in their language
French, Spanish, German, Romanian, Portuguese — whatever they speak.
2
AI detects it
A 1-call language identification returns the ISO code and confidence.
3
You type your reply in English
Or use AI suggest reply, then click "Translate for visitor".
4
One click to translate
The translated version appears alongside. Click "Use translated version" to insert it.
When to use it
- B2C support for global customers
- E-commerce stores shipping internationally
- Single-language support team handling multi-language inquiries
- Localizing canned-response replies on the fly
Limitations & honesty
- • Supports ISO 639-1 two-letter codes — works for ~50 common languages
- • Translation tone preserves friendliness but is not professional-grade for legal/medical contexts
- • Detection looks at the first 1 000 chars of the visitor message — very long mixed-language messages may misdetect
- • Always review translations for high-stakes content (refunds, complaints) before sending
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