Features · Module · Live Chat
Talk to visitors the moment they need you
Drop a tiny JS snippet on any site to put a chat widget in front of your visitors. Real-time messaging, multi-workspace agent inbox, canned-response shortcuts, and AI suggestions trained on your own Knowledge Base.
What you get
Real-time WebSockets
Visitors and agents see messages the instant they're sent — no polling, no refresh, no waiting.
AI reply suggestions
Suggested replies pulled from your Knowledge Base appear as the visitor types. Agents click to send, edit, or ignore.
Canned response shortcuts
Type /hello or /pricing to insert pre-written replies. Slash-trigger autocomplete in the reply box.
Internal notes
Agent-only notes on each conversation, visible to teammates but never to the visitor.
Round-robin assignment
Configure auto-assignment to share load evenly across your team.
Allow-listed domains
Restrict the widget to your own domains. Embed key + origin check stops abuse.
Embed on multiple sites
One widget, many websites — paste the same snippet on every site you run. All chats land in one inbox, with a per-site filter so you always know who's writing from where.
Offline mode
When no agent is online, the widget switches to "leave a message" — captured as a ticket.
Conversation rating
Visitors rate the conversation 1–5 stars after it closes. Track satisfaction over time.
Per-workspace agent aliases
Visitors see "Sarah from Acme" or "Support Team" instead of the agent's real name. Different alias per workspace.
Departments + routing
Group agents by skill or product. Visitors pick a department in the widget; the chat auto-routes to the right team.
File transfer
Both agents and visitors can attach files up to 20 MB. Images render inline; everything else as a download link.
Desktop notifications
OS-level alerts when a new chat lands — even when the Nura24 tab is in the background.
Mail alerts
Get an email when a visitor message has waited too long without a reply. Threshold and recipient per workspace.
Block visitors by IP
Permanently silence abusive visitors. One-click from a conversation, or manage the list under settings.
Keyword filtering
Spam, promo URLs, and abusive phrases are silently dropped before they reach your inbox.
How we compare
Built for modern teams. Priced like it.
| Nura24 | Most competitors | |
|---|---|---|
| Real-time WebSockets out of the box | Included | Often polling-only |
| AI suggestions from your own KB | Included | Generic AI or add-on price |
| Unlimited team members on Free | Included | Per-agent pricing from day one |
| Multi-workspace from one account | Included | One account = one workspace |
| Free tier with 3 agents | Included | Trial only |