AI tool · KB AI search with citations
Visitors ask. Your KB answers.
On your help center, a single search bar takes natural-language questions ("How do I cancel my subscription?"). our AI searches your KB, drafts an answer, and cites the articles it used.
Powered by Nura AI Assistant
How it works
1
Visitor types a question
No need to think of keywords — full sentences welcome.
2
We find candidate articles
Top 5 most relevant published articles via full-text search.
3
AI synthesizes an answer
The AI reads the articles and writes a 3-5 sentence answer in plain text.
4
With sources
Below the answer, links to the articles it used — visitor can dive deeper.
When to use it
- Deflecting common questions before they reach your team
- Visitors who don't know your terminology (the AI bridges the gap)
- Out-of-hours self-service
- Public-facing help centers indexed on Google — better UX for incoming searchers
Limitations & honesty
- • AI only uses public-facing articles (internal ones are excluded)
- • If the answer isn't in your KB, the AI says so honestly — does not invent
- • No hallucination shield is perfect; always review newly written articles AI tends to confuse
- • Each search costs an AI call — rate-limited per visitor to control costs
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