Compare · HubSpot Service Hub
Nura24 vs HubSpot Service Hub
HubSpot Service Hub Pro: $500/month minimum. Nura24 Pro: $19/month, no minimum. The same help-desk work, 26× cheaper.
For reference: HubSpot Service Hub — Starter $20/seat (2-seat min) · Pro $100/seat (5-seat min) · Enterprise $150/seat (10-seat min)
Side by side
| Nura24 | HubSpot Service Hub | |
|---|---|---|
| Per-seat pricing | None. Flat $19/workspace. | $20–$150 per seat. |
| Seat minimums | None. | 2 / 5 / 10 seat minimums per tier. |
| Pro tier entry cost | $19/month | $500/month minimum (5 × $100) |
| 10-agent team on Pro tier | $19/month | $1,000/month |
| Free tier | Yes — unlimited agents, all 4 modules. | Has a free CRM tier with very limited Service features. |
| Knowledge base | Included free. | Locked behind Service Hub Pro. |
| Customer portal | Included free. | Locked behind Service Hub Pro. |
| Live chat | Included free. | Available, with limits, on lower tiers. |
| AI features | 9 features, $9 per 1,000 calls. | AI tools bundled with Pro and Enterprise — high effective price. |
| CRM included | No (we focus on support; pair with a CRM if you need one). | Yes — that's the whole pitch of the HubSpot ecosystem. |
Why teams switch to Nura24
No seat minimums, ever
HubSpot forces 5-seat minimums on Pro and 10-seat on Enterprise. Even if you only need 2 agents, you pay for 5. We don't impose minimums anywhere.
Built for small + mid teams
HubSpot Service Hub is designed assuming you already have HubSpot Sales / Marketing. If you don't, you're paying for an ecosystem you can't use. We're a standalone help desk — useful on day one.
Real Free tier
HubSpot's 'free CRM' is a hook; the Service features you'd actually want (KB, portal, automation) require Service Hub Pro at $500+/month. Our Free tier includes all of those, free, forever.
AI cost in the open
HubSpot rolls AI into premium tier pricing — you're paying for AI whether you use it or not. We separate AI from the platform: workspaces buy AI credits when they want it, in $9 packs.