User guide
Set up your workspace, configure modules, work with AI tools, and run your support team day-to-day.
Getting started
Sign up, create your first workspace, pick the modules you need, and invite the team.
5 articles
Workspaces
Each business you support gets its own isolated workspace with subdomain, modules, team, and billing.
5 articles
Live Chat
Real-time chat between visitors on your website and agents in the Nura24 inbox.
20 articles
Knowledge Base
A self-service help center at acme.nura24.com/help — categories, articles, search, AI answers.
7 articles
Contact Pages
A configurable contact page at acme.nura24.com/contact, built from blocks you arrange.
5 articles
Tickets
Full support-ticketing — agent inbox, internal notes, categories, customer portal, email-in.
9 articles
AI tools
Nine AI features powered by Claude Haiku. Per-tenant toggles, per-day budget cap, per-call cost logging.
10 articles
Collaboration
How agents work together — mentions, typing indicators, notifications.
3 articles
Billing
Plans, payments, invoices — managed inside Nura24, powered by Stripe.
6 articles
Account
Your own account — profile, password, 2FA, deletion.
3 articles
Language and locale
How Nura24 handles multiple languages — for the marketing site, your dashboard, and your customers.
2 articles
Integrations & setup
DNS, custom domains, inbound email providers — the technical bits that aren't day-to-day workspace use.
6 articles