Compare · Tawk.to

Nura24 vs Tawk.to

Tawk.to's free model, with way more product. Chat AND knowledge base AND tickets — all free, unlimited agents.

For reference: Tawk.to — Free forever (with branding) · $19/mo branding removal · $19/mo KB add-on · $29/mo AI Assist · $1/hr Hired Agents

Side by side

	Nura24	Tawk.to
Free pricing model	Free, unlimited agents, all modules.	Free, unlimited agents — but mostly chat-only.
Knowledge base	Included free. Multi-language, AI search, voting, full SEO.	Separate $19/mo add-on.
Ticket system	Included free. Email-in, customer portal, internal notes, CSAT.	Limited — chat-centric workflow only.
Contact pages / block builder	Included free. 10 block types.	Not included.
Custom domain	Pro ($19/mo) for ALL surfaces (KB, portal, contact).	Available on chat, but limited scope.
Remove branding	Pro ($19/mo).	$19/mo branding removal add-on.
AI features	9 granular AI features. Pay per credit ($9 / 1,000).	$29/mo AI Assist subscription per workspace.
Hired agents	Not yet (roadmap).	$1/hour — their main revenue.
Modern UX	Linear-style, Recraft-inspired design.	Functional but dated (the product is ~10 years old).
Multi-language portal	Subdomain-based locales, per-locale KB translations.	Auto-translation in chat; KB is single-locale.

Why teams switch to Nura24

Free covers more than chat

Tawk.to is brilliant — but it's chat-only. Need a knowledge base too? +$19/mo. Want a structured ticket system? It's bolted on. Our Free includes all four modules together at $0.

AI you control, not a subscription

Tawk.to's AI Assist is a $29/mo all-or-nothing subscription. Our AI is granular: 9 separate features, each callable with credits. Use only KB AI search? Buy $9 worth. Don't pay for what you don't use.

Modern design

Tawk.to's UX has aged. Our design system is built fresh — fast, minimal, takes design cues from Linear and Recraft. Your customers will notice.

Better support story for paying customers

Tawk.to monetizes mostly via hired agents and pushes you toward outsourcing. We monetize via AI credits and small Pro conveniences. Different bet — ours fits teams who want to keep support in-house.

Frequently asked

Why is Nura24 priced so similarly to Tawk.to?

Same playbook: massively generous free tier, monetize via the things that actually cost us money (AI) plus small high-margin conveniences (white-label, custom domain). The difference is product scope — we cover way more out of the box.

Will Nura24 have hired agents like Tawk.to?

It's on the roadmap, probably 6-12 months out. Tawk.to does ~$80M/year on their hired-agents service, so it's a proven model. We'll partner with VA agencies and take a cut when we ship it.

Tawk.to has been around for years and is profitable. Are you a real company?

Yes. Nura24 is funded, full-time team, real infrastructure. We're newer than Tawk.to — that's the honest tradeoff: less battle-tested, but a more modern stack and a broader product. If you want absolute stability, Tawk.to is the safer bet today; if you want a better-designed broader product, we are.

Can I migrate from Tawk.to?

Yes. Tawk.to allows conversation history export. Import into Nura24. KB articles need to be re-authored (different format) — usually a quick rewrite since they're typically short.

What if I just want the chat widget? Can I ignore the rest?

Absolutely. Toggle off the KB, Contact, and Tickets modules in Settings — only Chat shows up. The other modules don't consume resources when disabled.

How does Nura24 stay free if Tawk.to needed hired agents to monetize?

Lower fixed costs. We're a smaller team running a focused product on commodity infrastructure. AI credit margins + Pro subscriptions cover sustainability without needing a hired-agents service yet.

Stop overpaying. Start free.

No credit card. Unlimited agents. Cancel anytime.

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