Compare · Freshdesk
Nura24 vs Freshdesk
Freshdesk caps Free at 10 agents. We don't cap anything. Then we charge less, too.
For reference: Freshdesk — Free up to 10 agents · Growth $15 · Pro $49 · Enterprise $79 per agent/month
Side by side
| Nura24 | Freshdesk | |
|---|---|---|
| Free tier agent cap | None. Unlimited. | 10 agents max. Add an 11th — you pay per seat for all of them. |
| Per-agent pricing (paid tiers) | None. Flat $19/month per workspace. | $15–$79 per agent/month. |
| 10-agent team / month (Free) | $0 | $0 (right at the cap — no room to grow) |
| 20-agent team / month | $0 (Free) or $19 (Pro) | $300–$1,580 |
| Knowledge base on Free | Yes — full KB included. | Limited (basic helpdesk view only). |
| Automations on Free | AI auto-categorization, AI reply suggestions — pay per use. | Locked behind paid tiers. |
| Customer portal | Included free. | Limited on Free; full features on paid tiers. |
| Custom domain | Pro tier ($19/mo flat). | Pro tier and above ($49+/agent). |
| Live chat widget | Included free. | Freshchat is a separate product with its own pricing. |
| Annual contract pressure | Monthly is fine. | Strong push toward annual for the listed prices. |
Why teams switch to Nura24
Free that scales with you
Freshdesk's Free tier is a runway — they want you to outgrow it. Our Free has no agent cap, no conversation cap, no artificial ceiling. You can run a 100-agent team on Nura24 Free indefinitely if you don't need Pro features.
Chat is in the box
Freshdesk's chat (Freshchat) is a separate Freshworks product with its own subscription. Our Live Chat module is part of every Nura24 workspace, free.
Honest free, honest paid
Freshdesk's Free strategically omits features you'll quickly need (automations, advanced KB, portal customization) so you upgrade. Our Free is genuinely usable for a real team — paid upgrades are conveniences, not necessities.
Pay for AI, not for tiers
Freshdesk's AI (Freddy) is bundled into higher tiers. Want to use AI on the Growth tier? You can't — upgrade. Our AI is decoupled: any workspace can buy credits and use any feature.