Features
Every feature, in one place
Nura24 ships four modules and a built-in AI assistant — all included on every plan. Pick a module below or scroll the full list.
Live Chat
Drop a tiny JS snippet on any site to put a chat widget in front of your visitors. Real-time messaging, multi-workspace agent inbox, canned-response shortcuts, and AI suggestions trained on your own Knowledge Base.
Real-time WebSockets
Visitors and agents see messages the instant they're sent — no polling, no refresh, no waiting.
AI reply suggestions
Suggested replies pulled from your Knowledge Base appear as the visitor types. Agents click to send, edit, or ignore.
Canned response shortcuts
Type /hello or /pricing to insert pre-written replies. Slash-trigger autocomplete in the reply box.
Internal notes
Agent-only notes on each conversation, visible to teammates but never to the visitor.
Round-robin assignment
Configure auto-assignment to share load evenly across your team.
Allow-listed domains
Restrict the widget to your own domains. Embed key + origin check stops abuse.
Embed on multiple sites
One widget, many websites — paste the same snippet on every site you run. All chats land in one inbox, with a per-site filter so you always know who's writing from where.
Offline mode
When no agent is online, the widget switches to "leave a message" — captured as a ticket.
Conversation rating
Visitors rate the conversation 1–5 stars after it closes. Track satisfaction over time.
Per-workspace agent aliases
Visitors see "Sarah from Acme" or "Support Team" instead of the agent's real name. Different alias per workspace.
Departments + routing
Group agents by skill or product. Visitors pick a department in the widget; the chat auto-routes to the right team.
File transfer
Both agents and visitors can attach files up to 20 MB. Images render inline; everything else as a download link.
Desktop notifications
OS-level alerts when a new chat lands — even when the Nura24 tab is in the background.
Mail alerts
Get an email when a visitor message has waited too long without a reply. Threshold and recipient per workspace.
Block visitors by IP
Permanently silence abusive visitors. One-click from a conversation, or manage the list under settings.
Keyword filtering
Spam, promo URLs, and abusive phrases are silently dropped before they reach your inbox.
Knowledge Base
Publish a public, SEO-friendly help center on your subdomain or custom domain. Visitors search, vote, and leave feedback. The KB also powers AI suggestions in chat and ticket replies.
Rich-text editor
Write articles with a clean WYSIWYG editor — headings, lists, links, code blocks. Output is XSS-sanitized server-side.
Hierarchical categories
Organize articles into categories and subcategories. Slug-based URLs are SEO-friendly out of the box.
Instant search
Full-text search across titles and bodies, results as you type.
Article feedback
"Was this helpful?" Yes/No widget per article. IP-deduped voting feeds your gap analysis.
Tags & featured articles
Tag articles and mark them as featured to surface on the help center homepage.
AI training source
The KB is the source-of-truth for AI chat & ticket reply suggestions. Update one article, improve every conversation.
Internal articles
Mark an article as Internal to keep it visible only to agents — useful for procedures, scripts, and pricing.
SEO-friendly
Per-article meta description, clean URLs, breadcrumbs, related-article suggestions, and Open Graph tags.
Contact Pages
Build a fully-featured contact page with our block editor — form, working hours, phone numbers, FAQ accordion, embedded map, social links. Submissions can drop straight into your ticket inbox.
Block-based builder
Add, remove, reorder, and configure 9 block types. No coding required, no template lock-in.
Smart contact form
Configurable fields (name, email, phone, subject), GDPR consent, honeypot anti-spam, auto-creates tickets.
Working hours block
Per-day schedule with timezone support. Shows a live "Open now" or "Closed" badge to visitors.
Multiple phones & emails
List numbers and addresses with labels (Sales, Support). Click-to-call on mobile, mailto: links.
FAQ accordion
Drop in a few quick Q&A items to deflect common questions before visitors fill in the form.
Embedded map
Paste a Google Maps or OpenStreetMap iframe URL. Lazy-loaded so it doesn't slow your page.
Social links
Facebook, Instagram, LinkedIn, X, YouTube, TikTok, WhatsApp — one click to add.
CTA buttons
Add primary or secondary CTA buttons anywhere on the page — "Call now", "Book a demo", whatever fits.
Support Tickets
Open tickets from email, contact form, live chat, or manual entry. Track everything from a unified inbox with SLAs, automation rules, and a clean customer portal — no passwords required.
Unified inbox
All tickets in one filterable view: open, pending, in-progress, resolved, closed. Filter by assignee, priority, category, source, date range.
Multiple sources
Tickets can come from email (Mailgun/Postmark), the contact form, live chat conversion, manual creation, or your own API.
Magic-link customer portal
Customers see and reply to their tickets at /tickets — no password to remember, just an emailed sign-in link.
AI auto-categorization
New tickets get a suggested category, priority, and a draft reply from the KB — your agents send with one click.
Internal notes & @mentions
Comment internally on a ticket without the customer seeing. Tag a teammate to ping them.
SLA timers
Define response targets per priority. Color-coded countdown shows time remaining. Breach reports per agent.
Automation rules
IF subject contains "urgent" THEN set high priority and assign to senior agent. No-code rule builder.
Auto-generated references
Every ticket gets a TK-##### code. Customers and your team reference it everywhere — email, chat, portal.
AI tools
Eight AI capabilities woven into the modules above — categorisation, summaries, reply suggestions, semantic search, and an unattended chatbot.
Ticket auto-categorization
Stop manually triaging. The moment a ticket is created, our AI reads the subject + description and picks the right category and priority — automatically, in under a second.
Chat reply suggestions
Hit one button and our AI drafts a reply for you, grounded in your own Knowledge Base. Click "Use" to insert it into your reply box — edit before sending, or just hit send.
Ticket thread summary
Long ticket threads are now instantly readable. Click "Generate" in the sidebar — our AI reads the whole conversation and produces a 3-sentence summary plus a suggested next step.
Similar tickets
When a ticket comes in, see 3 past tickets that look similar — with the reason for the match. Catch recurring issues, link to known fixes, escalate a brewing outage early.
Conversation summary
The moment an agent closes a chat, our AI reads the whole transcript and writes a 2-3 sentence summary, notes how it resolved, and tags the topics. Stored permanently on the conversation.
Language detection & translation
When a visitor writes in French, your agent can reply in English and one click translates it into French before sending. No more "let me get someone who speaks…" — just instant native-language support.
KB AI search with citations
On your help center, a single search bar takes natural-language questions ("How do I cancel my subscription?"). our AI searches your KB, drafts an answer, and cites the articles it used.
Pre-agent AI chatbot
When a visitor opens chat, our pre-agent bot tries to answer right away — drawing only from your Knowledge Base. If it's confident, the visitor gets an instant reply. If not, it escalates to your team cleanly.