Compare · Crisp

Nura24 vs Crisp

Crisp caps seats at every tier. We don't cap seats at any tier. Same flat-fee idea, taken further.

For reference: Crisp — Free (2 agents) · Mini €25/mo (4 seats) · Essentials €95/mo (10 seats) · Plus €295/mo (unlimited)

Side by side

	Nura24	Crisp
Pricing model	Per workspace, flat. No seat caps.	Per workspace, flat — but each tier caps the seat count.
Free agent cap	Unlimited.	2 agents.
Cost for 5-agent team	$0 (Free) or $19 (Pro)	€25/mo (Mini — barely)
Cost for 12-agent team	$0 or $19	€295/mo (Plus tier — Essentials caps at 10)
Cost for 30-agent team	$0 or $19	€295/mo
Knowledge base	Included free. Multi-language, AI search.	Included; advanced features on higher tiers.
Customer portal	Included free.	Not the primary use case (Crisp is chat-first).
Modules included	Chat + KB + Contact + Tickets.	Mostly chat; tickets exist but less prominent.
AI features	9 features, pay-per-credit ($9 / 1,000).	MagicReply and AI features on higher tiers.
Best value at scale	Same $19 at any team size.	Pricing jumps significantly between tiers as you grow.

Why teams switch to Nura24

Truly seat-uncapped flat pricing

Crisp pioneered per-workspace flat pricing — but they re-introduced per-seat thinking via tier caps. We took the idea further: $19/month flat, period. 3 agents or 300, same price.

Built for help desks, not just chat

Crisp is great for chat-first businesses. We're built for full support teams that need chat + KB + tickets + contact pages + customer portal — all in one workspace, all free.

USD pricing, no currency surprises

Crisp prices in EUR (€95/mo isn't quite the same as $95/mo as exchange rates move). We're in USD across all locales — simpler accounting.

Granular AI, pay only for what you use

Crisp's AI features are tier-gated. Ours are credit-based — buy $9 worth and use only the features that matter to your team.

Frequently asked

Is Nura24 EU-friendly like Crisp?

Yes. We're not a US-only company — multilingual marketing site (7 locales), GDPR-style consent in contact forms, EU-hosted infrastructure available on request. Crisp's EU-roots positioning is genuine; ours is too.

Does Nura24 have Crisp's MagicReply equivalent?

Yes — it's our Chat Reply Suggestions feature. Same shape: AI proposes a reply grounded in your KB, agent clicks Use or edits. Pay per call via credits.

What about Crisp's CRM features?

We have contact (Requester) records that aggregate a customer's tickets and chat sessions across time. We don't have full CRM features (deals, pipelines). If you need a real CRM, we're not the right tool — Crisp's CRM module is one of their differentiators.

Can I migrate from Crisp?

Yes. Crisp exports conversations and contacts; import into Nura24. KB articles typically need re-authoring (different formatting).

Why are seat caps a problem on Crisp's flat tiers?

They make the pricing model look flat while still extracting more from bigger teams. A 4-agent team feels like they're getting a deal at €25. A 15-agent team is forced to Plus at €295. We refuse to play that game — no seat caps anywhere.

Is Nura24 as polished as Crisp UX-wise?

Crisp's UX is good. Ours leans more minimalist (closer to Linear / Vercel design aesthetics). Try both; product feel is subjective, and the only thing that matters is whether your team can work fast in it.

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