AI tool · Ticket auto-categorization
Tickets sort themselves
Stop manually triaging. The moment a ticket is created, our AI reads the subject + description and picks the right category and priority — automatically, in under a second.
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How it works
1
Ticket arrives
From email, contact form, manual creation, or your customer portal.
2
AI reads it
An AI call analyzes the subject and description against your existing category catalog.
3
Category + priority set
Only if AI is confident (≥0.6) — never overrides what an agent already chose.
4
Agent picks it up
Right category, right priority, right person — even at 3am.
When to use it
- You receive too many tickets to triage manually
- You want to route urgent issues immediately
- You have categories like Billing / Tech / Sales that are non-trivial to assign
- You want to surface "urgent" tickets (outages, angry customers, billing failures) right away
Limitations & honesty
- • AI only fills empty fields — never overrides what an agent already set
- • You must have at least 2 categories defined; otherwise AI no-ops
- • Priority changes only happen when AI confidence is ≥ 0.6
- • If AI is unavailable, the ticket still saves normally — categorization just is skipped
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