Compare · Zendesk
Nura24 vs Zendesk
Zendesk's annual contract for a 10-agent team: $13,800. Nura24 Pro for the same team: $228/year.
For reference: Zendesk — Suite Team $55 · Suite Growth $89 · Suite Professional $115 · Suite Enterprise $169 per agent/month, annual contract
Side by side
| Nura24 | Zendesk | |
|---|---|---|
| Per-seat pricing | None. Flat $19/month per workspace. | $55–$169 per agent, every month. |
| Contract length | Monthly. Cancel anytime. | Annual commitment required for advertised prices. |
| Free tier | Yes — unlimited agents, all modules. | 14-day trial. No free plan. |
| 10-agent team / year | $228 | $13,800 (Professional) — 60× more |
| Setup complexity | Self-serve. Sign up, configure, done. | Multi-week implementation, dedicated account rep, often a consultant. |
| AI features | 9 AI features, pay-per-credit ($9 / 1,000 calls). | Zendesk AI is a separate paid add-on; pricing escalates by tier. |
| Knowledge base | Included free, with multi-language and AI search. | Help center is part of Suite plans; advanced features are paywalled. |
| Customer portal | Included free. | Included, but UI feels designed for Fortune 500 admins, not small teams. |
| Custom domain | Included in Pro ($19/mo). | Available across plans — fine, but you're already paying $55+/agent. |
| Cancellation flexibility | End the month. Done. | Bound by annual contract. Mid-contract cancellation often involves negotiation. |
Why teams switch to Nura24
No multi-week onboarding
Zendesk is built for enterprise; setup means weeks of configuration, training, and migration. Nura24 is built so you sign up, paste a snippet, and you're handling tickets in 10 minutes.
Monthly billing, no lock-in
Zendesk's advertised prices require an annual contract. Don't like the product after 3 months? You're still paying for 9 more. With us, you cancel and you're done — the same day.
Right-sized for small and mid teams
Zendesk's UI is designed for support orgs with hundreds of agents and a dedicated admin team. Most teams using it could be on something simpler and faster — that's the gap we fill.
AI without the upsell
Zendesk AI is sold as a separate product layered on top of an already-expensive subscription. Our AI is granular features you turn on per workspace, with transparent per-call pricing.