Compare · Tidio

Nura24 vs Tidio

Tidio counts your conversations against you. We don't. Get popular without getting punished.

For reference: Tidio — Free (50 conversations/mo) · Starter $29 · Growth $59 · Plus $749/mo (per operator) · AI Add-on $39/mo

Side by side

	Nura24	Tidio
Conversation metering	Never. Unlimited conversations on every tier.	Free dies at 50/mo. Paid tiers also have soft conversation limits.
Free tier ceiling	None for conversations. (2 GB storage, 90-day chat history.)	50 conversations/month. After that, upgrade or stop helping customers.
Cost for 200 conversations/mo	$0 (Free) or $19 (Pro)	$29 minimum, more if AI involved
Cost for 1,000 conversations/mo	$0 or $19	$59+ (Growth tier)
Per-operator pricing	None. Unlimited operators on all tiers.	Plus tier is per-operator at $749/mo.
Knowledge base	Included free.	Not included — separate concern.
Ticket system	Included free, with customer portal.	Limited.
AI features	9 features, pay per credit ($9 / 1,000).	Separate $39/mo subscription on top of base plan.
Chat-only or full help desk	Full help desk — 4 modules in one workspace.	Chat-first.
Cancel anytime	Yes.	Yes, but month-to-month is at the higher prices.

Why teams switch to Nura24

Popularity isn't punished

Tidio's free tier caps you at 50 conversations a month. Have a viral week? You're hit with an upgrade prompt mid-support. We don't meter conversations — your free workspace works the same at 50 chats or 50,000.

More than chat in the box

Tidio is chat-first with bolted-on basics. We have chat, KB, contact pages, tickets, customer portal — all included free, all integrated.

AI without a separate subscription

Tidio's AI is a $39/mo add-on stacked on top of your $29-$749/mo plan. Ours is credit-based: buy what you need, when you need it, $9 per 1,000 calls.

No 'Lyro AI conversations' counter

Tidio's AI add-on is also conversation-metered. Use Lyro for too many conversations and you pay more. Our AI is per-call: each LLM invocation is one credit. Predictable, transparent.

Frequently asked

Tidio is e-commerce-friendly. Is Nura24?

Yes. The chat widget embeds on any site (Shopify, WooCommerce, BigCommerce, custom). The KB and contact pages work for any vertical. We don't have e-commerce-specific features (cart recovery, order lookup) — if those are critical, evaluate both.

Does Nura24 have chatbots like Tidio's Lyro?

Yes — our Pre-Agent Chatbot feature. Same shape: AI assistant answers visitor questions before a human picks up, drawing from your KB. Pay per call via credits.

What about Tidio's email marketing features?

We don't do email marketing. We do support email (inbound and outbound for tickets). If you need email broadcast / drip campaigns, you'd pair us with a tool like ConvertKit or Klaviyo.

Can I migrate from Tidio?

Yes. Tidio exports chat history and contact data. Import into Nura24. The chat widget snippet needs to be swapped on your site.

Why does Tidio cap conversations on Free?

It's a conversion lever — the moment you grow, you have to upgrade. Standard SaaS playbook. We don't use this lever because we'd rather have a free user with 5,000 conversations a month telling their friends about Nura24.

Is the chat widget as good?

For real-time messaging, file/image hints, business hours, multi-language detection, AI suggestions — yes, comparable. Tidio has slightly more polish on visitor-side gamification (visitor lists, automatic triggers). We have those on the roadmap.

Stop overpaying. Start free.

No credit card. Unlimited agents. Cancel anytime.

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