Compare · Front

Nura24 vs Front

Front charges per seat, with minimums. We charge $19 flat per workspace — for unlimited agents.

For reference: Front — Starter $19 · Growth $59 · Scale $99 per seat/month, 2-seat minimum

Side by side

Nura24 Front
Per-seat pricing None. Flat $19/month per workspace. $19–$99 per seat, every month.
Seat minimum None. One agent or fifty — same price. 2-seat minimum at every tier.
5-person team / month $19 $95–$495
10-person team / month $19 $190–$990
Free tier Yes — unlimited agents, all 4 modules. Trial only.
Knowledge base Included free. Not included — separate add-on or use a third-party tool.
Customer portal Included free. Not the primary use case (Front leans email/shared inbox).
Chat widget Included free, embeds anywhere. Included on higher tiers, more limited.
AI features 9 AI features. Pay-per-credit. AI add-on available, gated to higher tiers.
Cancel anytime Yes, end the month. Annual billing common for advertised prices.

Why teams switch to Nura24

No 'minimum seats' games

Front's Starter looks like $19/seat — but you must buy at least 2 seats. We don't have minimums, period. One person can run a Nura24 workspace at $19/month total.

Broader product, not just shared inbox

Front is built around shared email. We have chat, KB, contact pages, tickets, AND email-in, in one workspace at one price. You'd pair Front with 2-3 other tools to get the same coverage.

No per-seat scaling tax

Front's pricing scales linearly with team size — perfect for them, painful for you. We've decoupled price from team size entirely.

AI that doesn't require an upgrade tier

Front's AI features live on higher-priced plans. Our AI is feature-by-feature, pay-per-call. Need only ticket summary? Buy 100 credits for $9 and use just that.

Frequently asked

Is Nura24's inbox as good as Front's for collaboration?
For ticket-style work, yes — internal notes, @mentions, assignments, status workflows. Front's special sauce is the shared-email-inbox feel where everyone sees every email; if that's the primary need, Front is more specialized. If you do tickets, chat, and KB together, we cover more.
Can I do email-based support on Nura24?
Yes. Each workspace gets an inbound email address. Forward your support@ alias to it (or point MX records directly to Postmark/Mailgun feeding our webhook), and customer emails become tickets. Replies happen in the agent inbox.
What about integrations with Slack, Salesforce, etc.?
We have webhooks and the foundations for integrations. Front has a richer integrations marketplace today; we're building this up. If integrations are critical to your workflow, evaluate both.
Can I migrate from Front?
Yes. Export conversations from Front and import into Nura24. The data model overlaps closely (conversation, messages, assignees, tags) so migration is straightforward.
Does Nura24 have rules/automations like Front?
We have AI-powered auto-categorization on incoming tickets. A full rules engine (IF/THEN automations) is on the roadmap. Front has this today; that's a real gap if you depend on it heavily.
Why does Front charge per seat?
It's the dominant SaaS pricing model — predictable revenue per customer, encourages upgrades when teams grow. It works for them. It doesn't work for you, especially as the team scales. We've intentionally rejected it.

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