Compare · Help Scout
Nura24 vs Help Scout
Same friendly support tools. Without the per-user tax. $19/month flat, unlimited agents.
For reference: Help Scout — Standard $25 · Plus $50 · Pro $75 per user/month
Side by side
| Nura24 | Help Scout | |
|---|---|---|
| Per-user pricing | None. Flat $19/month per workspace. | $25–$75 per user, every month. |
| 5-person team / month | $19 | $125–$375 |
| 10-person team / month | $19 | $250–$750 |
| Free tier | Yes — unlimited users, all 4 modules. | 15-day trial only. |
| Knowledge base (Docs) | Included free. Multi-language, AI search, voting. | Included, but the rich features sit on Plus and Pro. |
| Custom domain on KB | Included in Pro ($19/mo flat). | Plus tier and above ($50+/user). |
| AI features | 9 AI features. Pay-per-credit ($9 / 1,000 calls). | AI assist available, bundled into higher tiers. |
| Live chat | Real-time widget, included in all tiers. | Included, but rich chat features (auto-responses, etc.) sit higher in the stack. |
| White-label / no "Powered by" | Pro ($19/mo). | Only on Plus tier and above. |
| Annual contract | Monthly, cancel anytime. | Annual billing required for the listed prices. |
Why teams switch to Nura24
Hire freely, your bill doesn't change
Help Scout's per-user model is friendly until you grow. Add a 6th person and you pay another $50–$75/month. We don't have that lever to pull — your bill is the same at 3 agents or 30.
Same warmth, no premium tax
Help Scout's brand is friendliness; their pricing isn't friendly. We give you the same design-led, conversation-style UX without paying $50/user for the privilege.
All four modules in Free
Live chat, knowledge base, contact pages, and tickets — all unlocked on Free. Help Scout's Plus tier is required to access their full feature set.
Transparent AI pricing
AI is a credit pack you buy when you want it. No bundling into premium tiers, no surprises. 1,000 AI calls for $9. Use them, don't use them — they don't expire.