Widget settings
Customize the widget's look and the visitor-facing copy from Settings → Chat.
Every visible part of the chat widget is configurable from Chat → Settings. Changes apply to the next page load on your site — no need to re-paste the snippet.
The settings page is split into three tabs: General, Appearance, Security.
General
- Widget enabled — master switch. When off, the widget is hidden everywhere — your portal and any external embeds.
- Show on your public portal — adds the chat bubble to
<your-workspace>.nura24.com(help center, contact, tickets). External embeds via the snippet are unaffected by this toggle. - Embed snippet — one-line
<script>to paste just before</body>on each external site where the widget should appear. Use the Copy button on the right of the snippet.
Appearance
- Primary color — the launcher bubble + outbound message background. Defaults to your workspace's brand primary, but you can override per-widget if needed.
- Position —
bottom-right(default) orbottom-left. Pick the side your site doesn't already use for cookie banners, intercom prompts, etc. - Bubble label — a short prompt rendered next to the closed bubble (e.g. "Need help?"). Big lift on click-through. Leave blank for a bare bubble.
- Header title — the bold text at the top of the open panel. Defaults to your workspace name; common alternatives are "Chat with us" or "Talk to support".
- Welcome message — the first thing the visitor reads when they open the panel. Aim for friendly and brief — "Hi! We typically reply within 5 minutes." beats a wall of policy.
- Offline message — shown when you're outside business hours or have manually flipped the widget offline. The widget then collects a name + email + message instead of starting a live chat; the submission becomes a waiting conversation in the inbox.
Header avatar
Square image shown next to the title at the top of the open chat panel. Two common patterns:
- Agent face — a real photo of whoever usually answers. Higher engagement, but only honest if it's actually them.
- Company mark — your logo, scaled to fit a circle. Safer for teams with rotating coverage.
Upload PNG, JPG or WebP up to 2 MB; 200×200 is plenty. Remove anytime to fall back to a default mark.
Pre-chat form
- Require name — show a "What's your name?" field before the visitor can start chatting. Useful for B2C; awkward for B2B who'd rather just start typing.
- Require email — same as above, but for email. Recommended if you sometimes need to follow up out-of-band.
If both are off, the visitor types straight into the chat. We still capture their IP, user agent, and current page URL automatically for context.
Security
The Security tab covers everything that gates who can use the widget:
- GDPR consent — see GDPR consent.
- Allowed domains — see Allowed domains.
- Blocked keywords — see Message filtering.
- Blocked visitors — see Block visitors.