💬 Live Chat

One script tag added to your site's pages. The embed key is your tenant credential.

Customize the widget's look and the visitor-facing copy from Settings → Chat.

Restrict the widget to load only on hosts you own. Stops someone copying your snippet onto an unrelated site.

Use the same widget on every site you run, with one inbox and a site filter to keep things tidy.

The list of conversations on the agent side — filtering, claiming, replying.

Show visitors a friendly name like "Sarah from Acme" instead of an agent's real name — and use a different alias per workspace.

Permanently silence abusive visitors by IP — they can't open the widget, can't start a chat, can't send messages.

Short replies triggered by /shortcut. Saves typing the same thing twenty times a day.

Silently drop visitor messages that contain words you don't want to see — spam, profanity, promotional URLs.

Get a system-level alert when a new chat lands in the inbox — even when the Nura24 tab is in the background.

Distribute new conversations evenly across the team instead of letting them pile on one inbox.

When you're online and when the widget shows the offline form instead.

Get an email when a visitor message sits unanswered too long — useful when the inbox isn't being watched.

Send screenshots, PDFs, logs, and other files in either direction — agent to visitor or visitor to agent.

Yellow-highlighted messages inside a chat thread — visible to agents, invisible to the visitor.

Group agents by skill or product area so visitors can route their chat to the right team from the start.

Country flag + city shown next to each visitor in the agent inbox, based on their IP.

Wrap up a conversation, optionally ask the visitor for a rating.

Escalate a conversation that needs follow-up beyond a single chat session.

Require visitors to accept your privacy terms before they can chat.