Payment methods
Updating the card on file. We use Stripe Elements — the card never touches our servers.
The card on file is the one Stripe charges for renewals. You can update it without canceling the subscription.
Updating the card
Billing → Payment method → Update payment method. The form is Stripe Elements — number, expiry, CVC, postal code. Submit.
What happens:
- A new payment method is attached to your Stripe customer.
- It's set as the default — future invoices charge it.
- The previous method is detached. We don't keep old cards around.
If your card requires 3D Secure to verify, Stripe handles the modal. On verification success, the new card is the default.
When you'd want to update
- Card expired or about to expire.
- New card from your bank, different number.
- Switching from personal to corporate card.
- A bank issued you a replacement (lost / stolen / fraud).
What we DON'T store
- The card number. Stripe stores it; we have only the last 4 digits and expiry month/year.
- The CVC. Never. Even Stripe doesn't keep it long-term.
- Anything else from the form (billing address, postal code) is only what Stripe requires for AVS — we don't keep it.
Automatic retries
If a renewal payment fails (insufficient funds, card expired, etc.), Stripe automatically retries on its own smart schedule — usually 1, 3, 5, and 7 days later. We surface the failure as a banner in the workspace; click Update payment method to fix.
After 4 failed retries, the subscription enters Past Due state. The workspace still works during the grace period; if you don't fix payment, the subscription is canceled.
SCA / 3DS
European customers may hit 3D Secure on first charge of a new card. Stripe handles the challenge; you'll see a modal from your bank. After successful verification, future charges on the same card usually skip 3DS for a while.
If the modal fails, the charge doesn't go through and we surface the error message. Try again with the same card (often the bank just needs a second confirmation) or a different one.
Multiple cards
We only store one default card per workspace. If you want different cards for different workspaces, update each workspace's billing separately — there's no "card book" at the account level.