Custom domain

By default, your public portal lives at your-subdomain.nura24.com. You can replace that with any domain you own (typically support.acme.com or help.acme.com). SSL is automatic.

Step 1 — Add the domain in Nura24

Go to Settings → Custom domain, enter the hostname (support.acme.com), and click Save. The workspace status shows Pending DNS.

Step 2 — Add a CNAME at your DNS provider

Create one DNS record at your registrar / DNS provider:

That's it. No A records, no IP addresses. Whatever subdomain you chose for the workspace remains the underlying canonical name; the CNAME aliases your nice domain to it.

If your DNS host doesn't support CNAME at the apex (e.g. acme.com instead of support.acme.com), use a subdomain. Apex domains require an ALIAS or ANAME record, or A records to fixed IPs — not currently supported.

Step 3 — Wait for verification

Nura24 polls DNS every few minutes. Once the CNAME resolves correctly, the status flips to Verified and we issue an SSL certificate via Let's Encrypt. This usually takes under five minutes once DNS propagates (which can be instant or up to an hour, depending on your TTL).

After verification, both URLs work — your-subdomain.nura24.com continues to serve, and support.acme.com does too. Any new public-portal links we generate use the custom domain.

Removing or changing the domain

From the same settings page, click Remove domain to revert to the bare Nura24 subdomain. The SSL cert is revoked and the CNAME at your end becomes harmless (resolves to a 404).