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Delete account

Remove your Nura24 account entirely. Different from leaving a workspace.

If you want to leave Nura24 completely, delete your account from Profile → Delete Account.

What this actually does

Account deletion:

  • Soft-deletes your User row. The user-attributed content (replies, KB articles, chat messages) keeps your name attached, but you can't sign in.
  • Detaches you from every workspace you belong to. The workspaces themselves continue to exist; their owners can remove your authored content if they choose.
  • Cancels your account-level 2FA secret (if any).
  • Doesn't delete the workspaces you OWN. If you're the sole owner of a workspace, the workspace stays in place — you should delete or transfer the workspace separately before deleting your account, or you'll leave it orphaned.

What's NOT touched

  • Workspaces you own — they stay. Either delete them first or transfer ownership.
  • Chats / tickets / articles in workspaces — your authorship stays.
  • Stripe customer for workspaces you own — also stays (since the workspace stays).

Required step before deletion

The form requires your password. There's no email-confirmation step today; once you click delete and enter your password, it's done. We'll add a "type 'delete' to confirm" pattern soon.

Coming back

After deletion, the email you used is freed up. You can register a fresh Nura24 account with the same email later — it'll be a new account, not a restored one. No content carries over.

What about GDPR / right to be forgotten

If you need a hard-delete (every database row that mentions you removed, not just soft-deleted), contact support. We don't automate that today — it requires manual cross-table cleanup to avoid orphaning data on the workspaces you participated in.

Transferring workspace ownership

If you're deleting your account but the workspace should live on under someone else, before deleting:

  1. Make sure the new owner is already a member.
  2. Promote them to Owner role.
  3. (Optional) Demote yourself to Admin or Agent, or remove yourself from the workspace entirely.

Then delete your account. The workspace continues under the new owner.