✨ AI tools
Nine AI features powered by Claude Haiku. Per-tenant toggles, per-day budget cap, per-call cost logging.
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Per-tenant feature toggles
Turn each AI feature on or off per workspace, see today's spend, set a daily budget.
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Ticket auto-categorize
New tickets get a category and priority assigned automatically within seconds of creation.
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Chat reply suggestions
Get an AI-drafted reply to the last visitor message, grounded in your knowledge base.
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Ticket thread summary
TL;DR of a long ticket thread + the suggested next step, on demand.
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Similar tickets
Find tickets that look like the one you're working on.
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Conversation summary at close
Auto-summary + resolution note + suggested tags when an agent closes a chat.
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Language translation
Detect the visitor's language; translate a suggested reply into it before sending.
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KB AI search
Visitor-facing AI search at acme.nura24.com/help — answers questions with citations to your articles.
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Pre-agent chatbot
Auto-reply to chats while a human waits to pick them up — handle the easy ones; escalate the rest.
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KB gap analysis
Find topics customers keep asking about that you haven't documented yet.