Profile

Name, email, and what customers see when you reply.

Your profile is at Profile in the user dropdown (top-right of the dashboard).

Editable fields

Name — your display name. Teammates see this in the workspace member list; customers see it on chat replies and ticket replies.
Email — your sign-in email. Changing it triggers a re-verification email to the new address. Don't change unless you really need to.

What the customer sees

When you reply to a customer (chat or ticket public reply), they see your first name by default. The "Sarah is typing…" indicator in chat uses your full name; replies in the customer ticket portal show your name with role badge ("Support agent").

If you'd rather appear as a generic "Acme Support" rather than as yourself, that's a workspace-level preference we'll add later. Currently every reply attributes to a specific agent.

Avatar

There's no avatar / photo upload on the user profile today. The chat widget and customer portal don't show agent photos in conversations. (The Team Cards block on the contact page is the one place team photos appear, and those are configured at the workspace level — see Team Cards block.)

Removing yourself from a workspace

To leave a workspace you belong to (but keep your Nura24 account), go to that workspace, Settings → Team, and click Leave workspace on your own row. You stay signed up to Nura24; you just no longer have access to that workspace.

If you're the only Owner of a workspace, you can't leave it — promote someone else to Owner first.