🎫 Tickets
Full support-ticketing — agent inbox, internal notes, categories, customer portal, email-in.
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Create and assign
Manually create a ticket and route it to the right agent.
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Reply and internal notes
Public replies go to the customer; internal notes stay between agents.
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Categories and priority
Organize the queue. Categories group similar tickets; priority signals urgency.
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Statuses and lifecycle
Five statuses, what each means, and when they transition.
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Customer feedback (CSAT)
Capture a 1-5 star rating + comment from customers when a ticket is resolved.
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CSV export
Download the current filtered ticket list as CSV.
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Email-in
Visitors emailing your support address create tickets automatically.
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Convert chat to ticket
Escalate a live-chat conversation into the ticket queue with the transcript preserved.
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Customer portal
Customers see their own tickets at acme.nura24.com/tickets. Sign-in is by emailed magic link.