Categories

Categories are the top-level navigation of your help center. The home page of your KB shows category cards; clicking one lists the articles in that category.

Creating one

KB → Categories → New category. Fill in:

• Name — what visitors see (e.g. "Getting started", "Billing", "Account & security").
• Slug — the URL segment. Auto-generated from the name; editable. getting-started becomes acme.nura24.com/help/getting-started.
• Description — one or two sentences shown under the category card. Optional but recommended.
• Icon — an emoji or single character. Defaults to 📚 if blank.
• Sort order — lower numbers appear first. Use 10, 20, 30 spacing so you can insert in between later without renumbering.
• Visible — toggle off if you want to hide a category without deleting it.

Save. The category appears on the help center home page immediately.

How visitors use them

• The KB index lists every visible category as a card.
• Clicking a category lists its published, public articles, paginated.
• Each article page shows breadcrumbs back to the category, plus a sidebar listing other categories.

Reorganizing

Move an article between categories by editing its Category dropdown in the article editor. There's no drag-and-drop yet — you change the category one article at a time.

Internal-only categories

You can create a category just for internal-only articles (procedures, scripts, sensitive pricing notes). The category itself stays visible by default, but if every article inside is visibility: internal, it'll show with "no articles" to visitors. Untick Visible on the category to hide it entirely from the public.

Deleting

Deleting a category soft-deletes it (we keep the row, marked deleted). Articles in it become uncategorized — they don't get deleted. Re-categorize them or restore the deleted category from the admin area.