Tags and featured

Categories are hierarchical and exclusive (one article, one category). Tags are flat and overlapping. Featured is a single bit per article.

Tags

In the article editor, the Tags field takes a comma-separated list:

billing, refunds, stripe

Whitespace gets trimmed, duplicates dropped. Tags appear as small chips at the bottom of the article on the public side.

Use tags for topics that cross categories:

• "refunds" might apply to articles in both "Billing" and "Returns".
• "mobile" might tag everything platform-specific.
• "new" is useful as a temporary marker on the dozen articles you launched this week.

Tags aren't currently browsable as a tag index (no /help/tags/billing page yet). They surface mostly in:

• The agent-side search (?q= matches title, body, and tags).
• Tag-based filtering in the admin article list.
• Future AI ranking — we may use tag overlap to boost similarity scoring.

Featured

The Featured checkbox in the editor adds an article to the home-page "Featured articles" strip. Up to six featured articles show on acme.nura24.com/help — your most-read or most-important pieces.

Featured articles still need to be Published + Public to surface. Marking a Draft article featured does nothing until you publish.

How many of each?

• One category per article. Required if you want the article to be browsable.
• 0–5 tags per article. More than that and you're using tags as a description; that's what meta_description is for.
• 6 featured articles, max. The strip shows six; extras are ignored. Pick the six that solve your most common questions.

Renaming a tag

Tag rename = mass edit the articles that use it. There's no global rename. If "stripe-payment" should become just "stripe", you'll need to edit each tagged article. Worth doing once; not worth automating yet.