Plans and pricing
What's in each plan, what isn't, and what costs extra.
Public pricing is at nura24.com/pricing. Every workspace starts on the free trial of the default plan; you don't pick a paid plan until trial expires.
What plans differ on
Plans typically vary on:
- Number of agents — seats included.
- Number of active conversations / open tickets — soft caps with warnings before enforcement.
- AI feature access — some features may be gated to higher tiers.
- Custom domain support — usually available on paid plans.
- Support response time — community vs business-hours vs SLA.
The list of plans and their exact features is configured in the admin area; the values you see on the pricing page are always current.
Free plan
There's a Free plan for very small workspaces — up to 3 agents, no AI features, no custom domain, no SLA. It's enough to evaluate Nura24 and run a tiny side project.
Custom plans
Need more than the listed plans offer? Contact us — for larger teams or enterprise needs, we'll talk through a custom configuration.
Trial
New workspaces start on the default plan's trial — usually 14 days. During trial:
- Full feature access at the plan's tier.
- No card required to start.
- A banner shows days remaining in the workspace.
When the trial ends:
- If you've added a payment method, the subscription renews and you're billed.
- If you haven't, the workspace transitions to the free plan automatically — no data loss, but features above free-tier stop working.
Currency
Currently USD only. International currency support is on the roadmap; for now, Stripe handles the conversion on the customer's card.
Tax
Tax handling is in progress. For US customers, Stripe Tax determines the right rate. For non-US customers, tax is currently NOT charged at the platform level — you may have local tax obligations to handle yourself.