Block visitors (IP blocklist)

Sometimes a visitor stops being a visitor and starts being a problem. Nura24's IP blocklist removes them entirely — they don't see an error, they just see a widget that doesn't open.

Quick block from a conversation

Open the chat, look at the Visitor card on the sidebar, click Block this visitor. Nura24:

1. Adds the IP to the workspace blocklist.
2. Closes the open conversation.
3. Records who did the block and why ("Blocked from conversation #123").

The visitor's next attempt to load the widget gets the same response as a disabled widget: a polite "active: false". No hint that they were blocked. No way to brute-force around it.

Manage the blocklist

Chat → Settings → Manage blocked IPs shows the full list:

• The IP itself, the reason, who blocked it, and when.
• An Unblock button on each row.
• A form at the top to block an IP manually if you have one from server logs.

Unblocking is instant — the next page load on the visitor's side restores the widget.

What's blocked, exactly

• Opening the widget (/api/chat/init returns active: false).
• Starting a new conversation.
• Sending messages on an in-flight conversation that was created before the block.

Other workspaces are unaffected. The blocklist is per-workspace — if you have multiple Nura24 workspaces, an IP banned from "Acme Support" can still chat on "Beta Sales".

What's not in scope

The blocklist works on the IP address the server sees. Visitors using shared IPs (corporate NAT, mobile carrier CGNAT) or rotating their IP (VPN, mobile data switching) can usually find their way back. Pair with keyword filtering for content-level defence.